StaleyDigital™ App Support

Support FAQs

What’s the difference between making my purchase for an app in the Google Play App Store and the Amazon Android App Store?
The Google Play App Store is Google’s officially supported Android app store, while the Amazon Android App Store is solely owned and run by Amazon.com.  Depending on which Android-based device you are using, and which app store you initially made your purchase from, determines what officially supported install options you have for that Android-based device. (see other FAQs for further differences)

Why can’t I access my app purchased from the Google Play App Store on my Kindle?
While the Amazon App Store App is available for Android devices, and is pre-installed on Amazon Kindle Fire and Kindle Fire HD devices, the Google Play App Store is only available on devices that ship with it pre-installed/enabled.  Currently this means that certain Android-based devices, such as the Amazon Kindle Fire and the Barnes & Noble Nook, don’t support access to the Google Play App Store, nor do they provide a direct process for installing previous apps purchases from the Google Play App Store.  (The Amazon Fire does support in-direct installs from the Google Play App Store in some cases, however, StaleyDigital™ doesn’t not officially support this method at this time, due to potential support issues this method may cause a customer.)

Should I make my app purchases from the Google Play App Store?
If your Android-based device supports the Google Play App Store, and you don’t have other Android-based devices that don’t support accessing the Google Play App Store (that you also want to install the app on without making double purchases), it is highly recommended that you make your App purchases from the Google Play App Store.  (See What benefits do the Google Play App Store offer?)

What benefits do the Google Play App Store offer?
One major benefit currently available to Google Play App Store purchases, compared to purchases made from Amazon’s Android App Store, is the ability for StaleyDigital™ to provide you with faster updates and bug fixes.  Whereas the Google Play App Store currently allows developers to directly publish app updates and fixes to users, Amazon’s Android App Store requires a review of the updated app by Amazon, prior to it being made available to you. This review process results in a delay from the time an update is released by StaleyDigital™, to the time you can actually install the update to you device. (This delay varies, and StaleyDigital has no control over how long it will be with any given update.)

If I purchased an app from the Google Play App Store, and then later purchase a device (e.g. a Kindle Fire) that can’t access the Google Play Store, do I have to buy the app again from the Amazon App Store to install it on my new device?
Unfortunately, the simple answer is yes. As each app store is individually owned and operated, purchases from the Google Play App Store are non-transferable to the Amazon Android App Store. There is technically a way to install certain apps purchased from the Google Play App Store on to an Android device that doesn’t support direct access to the Google Play App Store, however this is not officially supported at this time.